Seller and buyer.
This Distance Sales Contract (hereinafter the “Contract”) has been concluded between the SELLER whose details are set out below and the BUYER who declares its identity electronically during the order.
1.1 — SELLER
- Trade Name: GRAFFE BAGNO ANONİM ŞİRKETİ
- Address: Demokrasi cad. No:219 Sultanbeyli
- MERSIS No:
- Tax Office & No: SULTANBEYLİ · 5760514726
- Telephone: +90 216 398 47 64
- Email: info@graffe.com.tr
- KEP address:
1.2 — BUYER
The natural or legal person identified by the name and surname, T.R. national identity number (where requested), delivery and billing address, telephone and email information declared electronically during the order.
Scope of the contract.
The subject of this Contract is the determination of the rights and obligations of the parties in relation to the sale and delivery of the product/products whose characteristics and sale price are stated in this Contract, ordered electronically by the BUYER through the SELLER’s website graffe.com.tr.
For matters not regulated by this Contract, the provisions of the Law on the Protection of Consumers No. 6502, the Distance Sales Regulation dated 27.11.2014 and other relevant legislation apply.
What, when, how much?
The Contract is established and takes effect on the date the BUYER presses the “Complete Order” button electronically.
3.1 — Information on goods/services
All information regarding the type, quantity, brand/model, colour, dimensions, sale price, payment method and delivery of the goods/services sold is notified to the BUYER through the order confirmation screen and the email that follows; the order summary is an integral part of this Contract.
3.2 — Price
Listed product prices are shown inclusive of VAT. Shipping and other additional service fees (if any) are clearly notified to the BUYER at the payment step; the total amount is confirmed in writing on the final step of the order.
3.3 — Delivery time
The estimated delivery time for in-stock products is [X-Y business days]; for specially-procured products it is [X-Y weeks]. These periods are stated on the product page and confirmed in the order confirmation. The maximum delivery period set by legislation is 30 (thirty) days; delivery is provided without exceeding this period.
Mutual obligations.
- The BUYER has read and electronically confirmed the essential characteristics of the ordered product, the sale price inclusive of all taxes, and the pre-information regarding payment and delivery. The Pre-Sale Information Form and the Privacy & KVKK Policy are integral parts of this Contract.
- The SELLER delivers the product subject to the Contract free from defects, in accordance with the declared characteristics, together with the warranty certificate and user manual where applicable.
- Should the SELLER be unable to supply the ordered product, the SELLER notifies the BUYER in writing within 3 (three) days of becoming aware of the situation; the amount collected is refunded in cash and in one payment within 14 (fourteen) days from the notification date.
- The SELLER cannot be held responsible for damages arising from delivery of the received product to a third party other than the BUYER or a person authorised by the BUYER to receive it.
- The BUYER is obliged to inspect the received product and, should visible damage or shortage be detected, to have a record drawn up with the courier officer and to refuse acceptance. Otherwise the SELLER’s liability ceases.
14 days, no reason, no penalty.
From the date on which the BUYER, or the third party indicated by the BUYER, takes delivery of the product subject to the Contract, the BUYER has the right to withdraw from the Contract within 14 (fourteen) days without giving any reason and without paying any penalty.
Where multiple products under the same order are delivered separately, the withdrawal period begins on the day the last product is delivered.
How to exercise it?
The right of withdrawal must be notified to the SELLER in writing or via durable medium (email) within its period. The BUYER may choose any of the following channels for this notification:
- Written notice to info@graffe.com.tr
- My Account → My Orders → “Return Request” form
- Completing the sample withdrawal form included in the appendix of the Regulation
6.1 — Return of the product
Within 10 (ten) days from the date on which the right of withdrawal is exercised, the product must be returned to the SELLER in its original packaging, unused, with tags intact, together with the order invoice.
6.2 — Refund
Within 14 (fourteen) days from the date the withdrawal notice reaches the SELLER, the SELLER refunds all payments, including expenses incurred by the BUYER for the return where applicable, in a manner compatible with the BUYER’s payment method.
6.3 — Return shipping
Per legislation, the BUYER is granted a free return shipping right. Returns made through the SELLER’s contracted couriers are free of charge; should the BUYER prefer a different courier, the shipping cost is on the BUYER.
For which products does it not apply?
Pursuant to Article 15 of the Distance Sales Regulation, the BUYER cannot exercise the right of withdrawal in the following cases:
- Products prepared in line with the consumer’s requests or personal needs — made-to-measure washbasins, bespoke PVD colour coatings procured upon customer request, pieces with personalised engraving or branding.
- Products that are perishable or whose expiry date may pass (not present in the Graffe catalogue).
- Products whose protective elements such as packaging, tape or seal have been opened after delivery, the return of which is unsuitable on grounds of health and hygiene.
- Products that, after delivery, become mixed with other products such that they cannot be separated by their nature.
- Services performed instantaneously in electronic media or intangible goods delivered to the consumer instantaneously (where applicable).
If payment falters.
For payments made by the BUYER with credit card/debit card, the default provisions of the issuing bank apply. For payments made by the BUYER via bank transfer/EFT, if the amount subject to the Contract does not reach the SELLER’s account within 7 (seven) days from the order date, the order is automatically cancelled; in such a case the BUYER may not claim any right.
Channels of correspondence.
All correspondence between the parties under this Contract — save for the mandatory cases stipulated by legislation — shall be made through the email address declared by the BUYER during the order.
The BUYER acknowledges that in any disputes arising under this Contract, the SELLER’s official books and commercial records, together with the electronic information and computer records kept in its own database and servers, shall constitute binding, conclusive and exclusive evidence, and that this clause has the nature of an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
Disputes.
In the application of this Contract, for disputes up to the value announced annually by the Ministry of Trade, the Consumer Arbitration Boards are competent; for disputes exceeding such value, the Consumer Courts are competent. The competent Consumer Arbitration Board and Consumer Court are those at the BUYER’s place of residence and at the SELLER’s place of residence.
For 2026, the monetary thresholds and jurisdictional regions of the Consumer Arbitration Boards have been announced in the current circular of the Ministry of Trade.
Your confirmation, your acceptance.
This Contract consists of 11 (eleven) articles. The BUYER declares, acknowledges and undertakes that it has read all the conditions of the Contract and accepted them electronically the moment it presses the “Complete Order” button. An electronic copy of the Contract is sent to the BUYER’s email address together with the order confirmation email; it is also always accessible from the My Account → My Orders screen.
